FAQ

GENERAL

  1. What is Pogona Co?
    Pogona Co is an Australian-based online dropshipping clothing hub showcasing gender-neutral and queer-inclusive fashion. We partner with brands that align with our values and offer styles that focus on self-expression rather than gender-based labels.
  2. Do you stock your own products?
    The items currently showcased on our website are owned by the partnered brands we collaborate with. Pogona Co is committed to listening to our community’s feedback and evolving — this may include launching our own range in the future.
  3. Who is Pogona Co for?
    Pogona Co is made for LGBTQIA+ individuals, their allies, and anyone seeking authentic self-expression through fashion — whether you’re beyond the binary, challenging gender norms, or simply done with being boxed in by traditional labels.
  4. Where are you based? Do you ship internationally?
    We’re proudly based in Australia, and currently we ship only within Australia. We’re excited to explore expanding to other regions in the future — stay tuned!
  5. How do I choose the right size if items are gender-neutral?
    We include a detailed size guide for each product, since sizing can vary by brand. Some suppliers may also provide traditional sizing labels (like men’s or women’s) as a reference, but we recommend focusing on the measurements to find your best fit. If you need any help, feel free to reach out — we want everyone to feel great in what they wear!
  6. Can I return or exchange items?
    Return policies vary depending on the brand. We’ll always list each product’s return policy clearly. If there’s an issue, you can contact us and we’ll help guide the process with the supplier.
  7. What kinds of brands do you work with?
    We collaborate with brands that:
    • Embrace gender freedom
    • Align with LGBTQIA+ values and expression
    • Share a commitment to quality and meaningful fashion
    We’re selective — we choose partners who reflect our community-first approach.
  8. Why are some items priced differently than typical fast fashion?
    Because many of our partnered brands are independent, ethical, or queer-run, prices reflect quality, sustainability, and fair practices — not mass production. We value thoughtful fashion over disposable trends.
  9. How can I support Pogona Co if I’m not ready to shop yet?
    There are so many ways to support us:
    • Follow us on socials
    • Share posts or tag friends
    • Amplify queer-owned fashion brands
    Building community matters more than sales.
  10. I’m a brand or creator — how can I collaborate with you?
    We’d love to connect! Email us at sales@pogonaco.com or DM us on Instagram with your vibe, vision, and what you're creating. Let’s talk collaboration.

SHIPPING & ORDERS

  1. How long will my order take to arrive?
    Shipping times vary depending on the brand and your location, since items are shipped directly from our partners. Most orders within Australia arrive within 3–14 business days, but we’ll provide estimates for each product at checkout.
  2. Will I get tracking info?
    Yes! As soon as your order is processed/despatched, you’ll receive a tracking link via email. If you haven’t received tracking within a few business days, feel free to reach out — we’re here to help.
  3. Why did I receive part of my order but not all of it?
    Because we work with multiple suppliers, your items may be shipped separately. Don’t worry, the rest of your order is on its way! You’ll get separate tracking info for each shipment if needed.
  4. Do you check items before they’re sent?
    Since items are shipped directly from our partners, we don’t handle the products ourselves, but we only work with brands we trust to meet our quality standards. If there’s a problem with your order, we’ll work with you to sort it out ASAP.
  5. What if my package is lost or damaged?
    If your order is damaged, delayed, or doesn’t arrive, contact us at sales@pogonaco.com. We’ll contact the supplier and make sure you’re taken care of — refunds or replacements may apply depending on the situation.
  6. Can I cancel or change my order?
    Orders are processed quickly to reduce shipping delays. If you need to cancel or change something, contact us immediately via email at sales@pogonaco.com — if the item hasn’t been processed yet, we’ll do our best to help.
  7. Will I get a receipt or invoice?
    Yes — a digital receipt will be emailed to you after purchase.

PAYMENTS

  1. What payment methods do you accept?
    We accept all major payment methods including:
    • Visa, Mastercard
    • Apple Pay / Google Pay (if enabled)
    We’re working on expanding our options to make checkout as easy and inclusive as possible.
  2. Is my payment information secure?
    Yes — we use secure, encrypted payment processing through trusted third-party platforms. We never see or store your card details directly.
  3. When will I be charged?
    Your payment is processed immediately at checkout, so we can get your order underway with our brand partner.
  4. Will I get a receipt or confirmation?
    Absolutely. You’ll receive an order confirmation and digital receipt via email right after checkout. If it doesn’t show up, check your junk folder or contact us and we’ll resend it.
  5. Can I use more than one payment method?
    Not at this stage. Orders must be paid in full using a single payment method. But feel free to reach out if you need help managing payments or want to know when Afterpay or similar options are available.
  6. Why did my payment fail?
    This can happen for a few reasons — incorrect card info, insufficient funds, or a block by your bank. Try again, use a different method, or contact your provider. You can also reach out to us if it keeps happening.
  7. Do you offer refunds?
    Refunds are possible in some cases, depending on the brand’s policy. If your item arrives faulty, damaged, or isn’t what you ordered, we’ll help you resolve it with the supplier and sort out a refund or exchange where eligible.

CONTACT & CUSTOMER SUPPORT

  • How can I contact you if I have a question or issue?
    You can reach us any time at sales@pogonaco.com. We aim to respond within 1–2 business days.
  • How quickly will I hear back from you?
    Our response times may vary slightly depending on volume, but we aim to reply to all enquiries within 1–2 business days. We appreciate your patience and will always do our best to get back to you quickly.
  • Do you provide sizing guidance?
    Absolutely. All products on our site include sizing charts provided by each individual brand. We recommend checking these carefully to find your best fit, but if you need any further help, feel free to reach out — we’re happy to assist.

COMMUNITY & INCLUSIVITY

  • Who is Pogona Co for?
    Pogona Co is built for queer folks, gender-nonconforming people, allies, and anyone tired of being boxed in by outdated fashion labels.
  • Do you represent different sizes, genders, and expressions in your content?
    Yes, representation matters. We aim to showcase a diverse range of bodies, identities, and styles across our platform and socials. We welcome feedback.
  • Do all your partners share your LGBTQIA+ values?
    Our partners come from diverse backgrounds, but all share a strong dedication to queer culture, gender freedom, and inclusive design.

PRODUCT QUESTIONS

  • Where are your products made?
    Products are made by our partner brands, each with their own supply chains. We’ll always include as much info as we can on each product page.
  • How do I know if something will fit me?
    Each product includes a detailed size guide — we recommend checking measurements prior to purchasing.
  • Do you carry plus sizes?
    Many of our partner brands offer inclusive sizing. Availability may vary, but we prioritise brands that do.

PARTNERSHIPS & COLLABORATIONS

I’m a designer or brand — how can I partner with Pogona Co?
We’d love to hear from you! Send us an email at sales@pogonaco.com with a little about your brand, your values, and a link to your products or socials. If you vibe with our mission, let’s talk.